Mlab.sh Mlab.sh
v1.9.2
Platform
Free Tools Blog Glossary Ecosystem Pricing Developer API MCP Integration Academy
Cheat Sheets
Regex HTTP Status Codes Network Ports ASCII Table CIDR / Subnets MIME Types HTML Entities
Learn
MD5 vs SHA-256 YARA vs Sigma SIEM vs SOAR Base64 vs Hex
Support
Help Center Partners
Terms · Privacy · Sales
tprm.mlab.sh
Third-party risk management
Pricing · Docs · Changelog
policy.mlab.sh SOON
Security policy management
pra.mlab.sh SOON
Business continuity & recovery
aware.mlab.sh SOON
Phishing simulation & awareness
ir.mlab.sh
Self-hosted incident response
Pricing · Docs · Changelog
siem.mlab.sh SOON
Log correlation & alerting
intel.mlab.sh SOON
Threat intel feeds & IOC enrichment
hunt.mlab.sh SOON
Threat hunting with Sigma & YARA
vuln.mlab.sh
Attack surface & CVE tracking
sandbox.mlab.sh SOON
Malware analysis & sandboxing
watch.mlab.sh SOON
Dark web monitoring
Deception & Endpoint
honey.mlab.sh SOON
Honeypots & canary tokens
edr.mlab.sh SOON
Endpoint detection & response
Sign up
Navigation
Terms Privacy Contact
Help Center · Troubleshooting

Troubleshooting

Common issues and how to resolve them. Can't find what you need? Contact us.

Back to Help Center

Scanning issues

Daily scan limit reached

You see a "limit reached" message when trying to scan an IP, domain or file. This means you have used all your daily scan credits for that scan type.

Daily credits reset every 24 hours. You can also upgrade your plan for higher quotas. Creating a free account (if you're anonymous) also increases your limits.

Domain scan stuck on "In progress"

Domain scans query multiple sources in parallel and typically complete within 30 seconds. If a scan stays "in progress" for more than 2 minutes, it may have encountered an issue with a downstream provider.

Refresh the page and check your scan history. If the scan failed, try again. Some domains with complex infrastructure or high DNS record counts may take longer.

File upload fails or times out

File uploads are limited to 10 MB. If your file exceeds this limit or your connection is slow, the upload may fail silently.

Check that your file is under 10 MB. Supported formats include PE executables, documents (PDF, DOCX, XLSX, PPTX), images, DLL, SYS and EML files. If the issue persists, try a different browser or disable browser extensions.

Account & access

Can't log in or reset my password

If you're unable to log in, make sure you're using the correct email address. Password reset emails are sent immediately but may take a few minutes to arrive.

Check your spam/junk folder for the reset email. If you still can't access your account, contact support with the email address you registered with.

Two-factor authentication (2FA) issues

If your 2FA codes aren't working, make sure your device's clock is synchronized. TOTP codes are time-based and require accurate system time.

Enable automatic time sync on your device. If you've lost access to your authenticator app, contact support to regain access to your account.

API & integrations

API returns 401 Unauthorized

Your API key is missing, invalid or has been revoked. API access requires a Pro plan or above.

Verify your API key in account settings. Make sure you're including the Authorization: Bearer YOUR_KEY header. See the API guide for details.

MCP integration not connecting

If Claude or another AI assistant can't connect to mlab via MCP, the issue is usually related to OAuth configuration or network access.

Follow the setup steps in the MCP integration guide. Make sure your OAuth token is valid and that your network allows outbound connections to mlab.sh.

Still stuck?

  Contact support